{"id":3092,"date":"2021-09-23T14:22:11","date_gmt":"2021-09-23T12:22:11","guid":{"rendered":"https:\/\/www.psy.link\/blog\/?p=3092"},"modified":"2022-01-06T09:16:55","modified_gmt":"2022-01-06T08:16:55","slug":"les-differents-profils-de-communication-professionnelle","status":"publish","type":"post","link":"https:\/\/www.psy.link\/blog\/2021\/09\/23\/les-differents-profils-de-communication-professionnelle\/","title":{"rendered":"Les diff\u00e9rents profils de communication professionnelle"},"content":{"rendered":"\n
\n

Cet article a \u00e9t\u00e9 r\u00e9dig\u00e9 par Anne-Claire Leterme<\/a>, Docteure en Psychologie Clinique et Psychoth\u00e9rapeute form\u00e9e aux TCC. Anne-Claire<\/a> consulte sur la plateforme Psy.link<\/a>.<\/p>\n\n\n\n

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Dans le domaine professionnel, nous sommes confront\u00e9s \u00e0 d\u2019innombrables situations d\u2019\u00e9changes et de performance qui peuvent \u00eatre stimulantes, mais aussi, parfois, stressantes. Par exemple, votre sup\u00e9rieur vous demande de terminer un dossier avant de partir alors qu\u2019il est d\u00e9j\u00e0 18h ou le coll\u00e8gue de travail ne range pas les archives, ce qui vous fait perdre du temps lors de vos recherches ou un patron qui ne valorise jamais les efforts mais critique la moindre erreur, etc, etc. Plusieurs profils de communication existe et chacun fera face aux situations stressantes d’une mani\u00e8re diff\u00e9rente.<\/p>\n\n\n\n

En effet, il n\u2019est pas toujours facile de bien r\u00e9agir dans ce type de situations professionnelles. Nous pouvons avoir tendance \u00e0 \u00e9viter de nous affirmer ou au contraire devenir agressifs. Se mettre en retrait, surench\u00e9rir, porter trop d\u2019attention au feedback, penser que nous ne sommes pas \u00e0 la hauteur ne sont pas des solutions constructives. Sans se rendre compte ces fa\u00e7ons de penser et agir, nous enferment dans un dysfonctionnement. Nous risquons d\u2019\u00eatre mis \u00e0 l\u2019\u00e9cart et emp\u00each\u00e9s de rester nous-m\u00eames. Cela ne permet pas de s\u2019\u00e9panouir dans les relations professionnelles.<\/p>\n\n\n\n

Pour aller de l\u2019avant, nous vous invitons, jour apr\u00e8s jour, \u00e0 tester de nouvelles petites choses pour vous affirmer. Ainsi, vous gagnerez non seulement en efficacit\u00e9 mais aussi en estime de vous-m\u00eame. Cela apportera plus de satisfaction et \u00e9panouissement dans votre travail. <\/p>\n\n\n\n

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Les diff\u00e9rents profils de communication<\/h2>\n\n\n\n

Vous avez certainement pu observer que nous communiquons tous tr\u00e8s diff\u00e9remment. Certains semblent s\u2019imposer alors que d\u2019autres sont plut\u00f4t soumis. S\u2019affirmer dans un \u00e9change peut \u00eatre un vrai d\u00e9fi ! Nous pouvons d\u00e9crire trois profils de communication selon leur niveau d\u2019affirmation au travail.  <\/p>\n\n\n\n

Le profil effac\u00e9<\/h3>\n\n\n\n

\u00ab Hugo est tellement discret qu\u2019on ne lui demande jamais son avis.  C\u2019est un gar\u00e7on que l\u2019on qualifie de gentil. Un jour, alors qu\u2019il avait termin\u00e9 sa journ\u00e9e de travail et qu\u2019il s\u2019appr\u00eatait \u00e0 rentrer chez lui, il croisa dans le couloir son patron. Celui-ci lui demanda alors de faire un tri dans les dossiers de la comptabilit\u00e9. Hugo n\u2019a pas os\u00e9 s\u2019opposer \u00e0 son patron. Il a accept\u00e9 et est rentr\u00e9 chez lui deux heures plus tard, fatigu\u00e9 et frustr\u00e9. \u00bb<\/p>\n\n\n\n

Le profil effac\u00e9 est souvent en retrait dans un groupe. Il ne sait pas dire non et mettre des limites. C\u2019est la \u00ab bonne poire \u00bb. Il laisse toute la place \u00e0 ses coll\u00e8gues et\/ou son sup\u00e9rieur hi\u00e9rarchique.<\/p>\n\n\n\n

Lorsque nous voulons dire les choses mais que nous n\u2019osons pas, cela engendre un sentiment de frustration ayant comme cons\u00e9quence une faible estime de nous-m\u00eame. Les accumulations de \u00ab non-dits \u00bb finissent alors par laisser place \u00e0 des comportements inadapt\u00e9s. Par exemple Hugo se met en col\u00e8re soudainement et violemment avec son \u00e9pouse ou il a boit de plus en plus. Lorsque Hugo se sent frustr\u00e9, l\u2019alcool lui permet de se d\u00e9tendre. En effet, la consommation d\u2019alcool ou d\u2019autres substances, ainsi que les compulsions alimentaires peuvent \u00eatre des comportements de compensation. <\/p>\n\n\n\n

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Trouvez un psychologue TCC qualifi\u00e9 pr\u00e8s de chez vous<\/strong><\/h2>

L\u2019annuaire national Psy.link regroupe des praticiens form\u00e9s et v\u00e9rifi\u00e9s, disponibles rapidement.<\/p><\/div>

\ud83d\udd0e Consulter l\u2019annuaire<\/a><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Le profil dominateur<\/h3>\n\n\n\n

\u00ab Arthur a toujours raison. Lorsqu\u2019il parle, il parle sans tenir compte de son interlocuteur et il ne sait pas \u00e9couter. Lors de la derni\u00e8re r\u00e9union d\u2019\u00e9quipe, il a monopolis\u00e9 la parole la moiti\u00e9 du temps en imposant \u00e0 tout le monde ses id\u00e9es de fa\u00e7on cat\u00e9gorique et autoritaire. Lorsque Cindy a os\u00e9 exposer un point de vu contradictoire, Arthur ne l\u2019a pas support\u00e9, s\u2019est senti agress\u00e9 et s\u2019est \u00e9nerv\u00e9. \u00bb<\/p>\n\n\n\n

Le profil dominateur semble tr\u00e8s s\u00fbr de lui. Il parle beaucoup et laisse peu de place \u00e0 ses interlocuteurs. Il prend les d\u00e9cisions \u00e0 la place des autres sans prendre en compte leur opinion. Il ne l\u00e2che rien. Il est souvent stress\u00e9 et vit les \u00e9changes comme des rapports de force. Sur le lieu de travail, il est craint. N\u00e9anmoins, les coll\u00e8gues ne l\u2019appr\u00e9cie pas et pr\u00e9f\u00e8rent ne pas collaborer avec lui. <\/p>\n\n\n\n

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Le profil \u00e9quilibr\u00e9<\/h3>\n\n\n\n

\u00ab Un coll\u00e8gue vient de temps \u00e0 autre consulter de la documentation dans votre bureau. Vous n\u2019avez rien contre lui, rien contre le principe, seulement, il range toujours mal les dossiers qu\u2019il a consult\u00e9s. Et \u00e0 chaque fois que vous constatez que les dossiers sont en d\u00e9sordre, vous \u00eates passablement \u00e9nerv\u00e9, voire en col\u00e8re. Vous d\u00e9cidez donc d\u2019aller le voir. Vous lui expliquez calmement, mais fermement, combien cela vous contrarie et vous g\u00eane dans votre travail. Vous lui faites comprendre que vous ne lui en voulez pas. Votre intention est de lui faire part de votre m\u00e9contentement.  Vous vous sentez moins frustr\u00e9 car vous avez l\u2019impression d\u2019avoir dit ce que vous aviez \u00e0 dire. Vous avez tenu compte de vos droits mais aussi des droits de l\u2019autre. \u00bb<\/p>\n\n\n\n

Un salari\u00e9 affirm\u00e9 <\/strong>ose demander de l\u2019aide \u00e0 ses coll\u00e8gues quand il ne sait pas faire une t\u00e2che. Ainsi, il sait b\u00e9n\u00e9ficier du savoir-faire des autres. Il s\u2019exprime respectueusement et par cons\u00e9quent, il est \u00e9cout\u00e9 par ses coll\u00e8gues, et par sa direction. Il sait refuser des demandes qui pourraient nuire \u00e0 son propre travail, \u00e0 l\u2019entreprise ou qui s\u2019oppose \u00e0 ses propres valeurs. Il ose demander une prime ou une augmentation quand elle est justifi\u00e9e. <\/p>\n\n\n\n

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Un manager affirm\u00e9 exprime clairement et fermement ses souhaits \u00e0 ses employ\u00e9s sans agressivit\u00e9 ni manipulation. Il encourage en faisant des compliments honn\u00eates. Il sait reconna\u00eetre ses erreurs et ses lacunes.<\/p>\n\n\n\n

Parmi ces profils de communication, quel est le votre?<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

Cet article a \u00e9t\u00e9 r\u00e9dig\u00e9 par Anne-Claire Leterme, Docteure en Psychologie Clinique et Psychoth\u00e9rapeute form\u00e9e aux TCC. Anne-Claire consulte sur la plateforme Psy.link. Dans le domaine professionnel, nous sommes confront\u00e9s \u00e0 d\u2019innombrables situations d\u2019\u00e9changes et de performance qui peuvent \u00eatre stimulantes, mais aussi, parfois, stressantes. Par exemple, votre sup\u00e9rieur vous demande de terminer un dossier […]<\/p>\n","protected":false},"author":6,"featured_media":3085,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_exactmetrics_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[31,85,73],"tags":[35,40,84],"class_list":["post-3092","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-burn-out","category-estime-de-soi","category-timidite","tag-affirmation-de-soi","tag-communication","tag-estime-de-soi"],"yoast_head":"\nLes diff\u00e9rents profils de communication professionnelle | Blog Psy.link<\/title>\n<meta name=\"description\" content=\"Plusieurs profils de communication existent. 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